Keep AWS reliable, secure, and cost-efficient while your builders stay focused on product.
We take on the operational heavy lifting so your builders stay on product. Coverage, response expectations, and scope are written down before we start. Most teams start from Monitoring, step up to Managed Cloud, and add Security when they need closer oversight.
The problem
When nobody owns patching, backups, cost reviews, and alert hygiene, AWS becomes tribal knowledge. Product engineers get paged for infrastructure. Bills grow without explanation. The next incident is always a surprise.
On-call noise that interrupts shipping
Patches and backups that slip until they matter
Spend that finance cannot forecast
Bus-factor risk when one person “knows AWS”
Who this is for
Product teams that want AWS reliability while engineers stay focused on product work
IT groups that want a partner for monitoring, patching, and cost governance
Teams looking for clearer engineering partnership and transparent operations
Teams that want documented ops and clear ownership
Outcomes we aim for
Fewer overnight firefights and clearer ownership of operational work
Monitoring and alerts your team actually trusts
Documented backup and recovery expectations
Monthly visibility into cost, risk, and recommended changes
What we cover
Monitoring, alerting, and operational hygiene
Patching and change coordination within agreed scope
Backup verification and disaster-recovery runbooks
Cost governance and right-sizing recommendations
Infrastructure-as-code support where it fits your stack
Periodic architecture reviews as usage grows
How we deliver
Scope the operating model
Define what we watch, what we patch, what your team owns, and how we escalate. Coverage hours and response expectations are agreed in writing before we start.
Stabilize baselines
Fix noisy alerts, missing backups, and obvious cost waste so day-to-day operations are trustworthy.
Operate & report
Handle agreed operational work, document changes, and review cost and risk on a cadence leadership can follow.
Improve continuously
Architecture check-ins as product usage changes — so the environment does not quietly drift into fragility.
What you receive
Written scope: included work, out-of-scope work, and escalation paths
Monitoring and alert configuration aligned to your workloads
Operational runbooks your internal team can use
Periodic cost and health summaries
Clear handoff notes for every material change
Example engagement shape
AWS operations review
Map monitoring, patching, backups, cost drivers, and ownership gaps — then recommend a clear operating model for what Alchemy owns versus what your team keeps.
Written scope: included work, out-of-scope work, and escalation paths
Gap list across monitoring, backup, patching, and cost control
Complementary to your engineers — we keep the environment visible and documented
Cost and reliability treated as part of operations, not separate projects
Documentation so ownership stays clear for your team
Honest scoping: we say what we do and where the edges are
Engagement options
Managed cloud is scoped as monthly support with explicit coverage hours and responsibilities. Common packaging is Monitoring → Managed Cloud → Managed Cloud + Security — same practice, different depth. Proposals spell out coverage hours; enterprise SLAs and around-the-clock support are available when contracted.
Operations review — map gaps in monitoring, backup, patching, and cost control
Monitoring — continuous watch plus hourly help when something needs a fix
Managed Cloud — flat-fee operations for your environment as it stands today
Advisory retainer — architecture, hands-on tasks, and project capacity on a monthly hour bank
Project bursts — migrations, refactors, or DR tests alongside ongoing support
Frequently asked questions
What is included in AWS managed cloud support?
Monitoring, patching, backup and DR runbooks, cost reviews, and periodic architecture check-ins — scoped to what you need.
What is Monitoring vs Managed Cloud vs + Security?
They are packaging under the same Managed Cloud practice. Monitoring is continuous watch plus hourly help. Managed Cloud is flat-fee operations for your current setup. + Security adds security operations on top. Exact rates and coverage are confirmed in a written proposal.
Do you offer Advisory retainers?
Yes. Advisory is a monthly hour bank for architecture guidance, hands-on tasks, and project work. It pairs well with Monitoring or Managed Cloud when you need both ops coverage and build capacity.
Do you replace our internal DevOps team?
We complement them. We take on operational heavy lifting and document runbooks so your engineers stay on product while AWS stays reliable.
Do you offer 24/7 MSP coverage?
Only when we agree coverage hours and response expectations in writing. By default we define a clear operating model for your risk profile.
Can you help reduce our AWS bill?
Yes. Cost governance is part of the work — we find waste, right-size resources, and explain spend in language finance and leadership can use.
Ready to take operational load off your product team?
